Items by "Hersanto, Joshua Putra"
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Nuralam, Inggang Perwangsa and Hersanto, Joshua Putra (2025) Service Quality as a Determinant of Customer Retention: Unveiling the Mediating Effect of Satisfaction among Gojek App Users. In: Proceedings of the 6th Annual International Conference on Business and Public Administration, AICOBPA 2023, 1 November 2023, Malang, Indonesia.