Resdiana, Enza and Rahardjo, Kusdi and Afriyanti, Tri Wulida and Mawardi, M. Kholid (2025) A Systematic Literature Review: Determinants of Hospital Service Quality. In: Proceedings of the 6th Annual International Conference on Business and Public Administration, AICOBPA 2023, 1 November 2023, Malang, Indonesia.
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Abstract
The low quality of hospital services is caused by patient dissatisfaction with the attitudes and behavior of staff, such as delays in doctor and nurse services, difficulty in seeing a doctor, lack of communication and information, lengthy hospital stays, and irregularities and cleanliness of the hos
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 20:23 |
| Last Modified: | 16 Apr 2026 15:41 |
| URI: | http://eprints.eai.eu/id/eprint/60461 |
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