Setyowati, Endah and Ulum, Muchamad Chazienul and Diah, Martina Purwaning (2025) Performance Management in Universitas Brawijaya Hospital in Pandemic Era: A Balanced Scorecard Approach. In: Proceedings of the 3rd International Conference on Public Administration and Governance, ICOPAG 2024, 30 October 2024, Malang, Indonesia.
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Abstract
The COVID-19 pandemic has changed health services to become more responsive. Hospitals must develop their capacity to improve organizational sustainability during the COVID-19 pandemic. The Balanced Scorecard (BSC) is a performance management measurement tool that analyses performance both the finan
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 18:34 |
| Last Modified: | 16 Apr 2026 21:14 |
| URI: | http://eprints.eai.eu/id/eprint/53071 |
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