Luengalongkot, Pongsatean and Anantanatorn, Anurat and Kulsawat, Teera and Makmee, Pattrawadee (2025) A Model of People’s Expectations toward Service Quality. In: Proceedings of the 3rd International Conference on Public Administration and Governance, ICOPAG 2024, 30 October 2024, Malang, Indonesia.
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Abstract
A model of people’s expectations toward service quality provided by Phanatnikhom Town Municipality in Chonburi Province was developed and validated, based on the concepts of SERVQUAL model. The population consisted of 4948 people representing households residing in Phanatnikhom Municipality.The samp
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 18:34 |
| Last Modified: | 16 Apr 2026 21:17 |
| URI: | http://eprints.eai.eu/id/eprint/53018 |
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