Respati, Ari and Kusumawati, Andriani and Yulianto, Edy and Fahrudi, Agung Nugroho Luthfi (2009) Enhancing Customer Loyalty in the Tourism Sector: A Systematic Literature Review to Identify Customer Loyalty Drivers. In: Proceedings of the 3rd International Conference on Public Administration and Governance, ICOPAG 2024, 30 October 2024, Malang, Indonesia.
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Abstract
The main objective of this research is to identify the factors that influence customer loyalty in the tourism sector. The research uses a Systematic Literature Review (SLR) method. A total of 529 relevant articles were identified, with research activity in this area increasing notably after 2009, re
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 18:33 |
| Last Modified: | 16 Apr 2026 21:17 |
| URI: | http://eprints.eai.eu/id/eprint/53005 |
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