Amrizal, Dedi and Gultom, Syawal and Darwin, Darwin and Yusriati, Yusriati (2024) Analysis of the Development of Academic Service Characteristics in the Monitoring and Evaluation of Student Satisfaction in Higher Education. In: Proceedings of the 9th Annual International Seminar on Transformative Education and Educational Leadership, AISTEEL 2024, 24 September 2024, Medan, North Sumatera Province, Indonesia.
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Abstract
This research aims to develop the characteristics of physical evidence, reliability, responsiveness, assurance, and empathy in a model for monitoring and evaluating student satisfaction. To test the effectiveness of academic service characteristics developed to increase student satisfaction. This re
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 18:21 |
| Last Modified: | 16 Apr 2026 21:53 |
| URI: | http://eprints.eai.eu/id/eprint/52117 |
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