Anwar, Chairul and Arba’ani, Muhammad and Arifin, Samsul (2024) Strategic Insights for JNE: Boosting Repurchase Intentions through Service and Return Management. In: Proceedings of the 4th International Conference on Business, Accounting, and Economics, ICBAE 2024, 14-15 August 2024, Purwokerto, Indonesia.
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Abstract
This research analyzes the influence of customer service, online returns policy, and delivery time on the repurchase intentions of JNE customers in Jepara. Using quantitative methods and a sample of 97 respondents, questions were used to gather data, which was then subjected to multiple linear regre
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 18:06 |
| Last Modified: | 16 Apr 2026 22:34 |
| URI: | http://eprints.eai.eu/id/eprint/51199 |
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