Wen, Haitao and Shu, Qi and Shu, Xin and Wang, Conghui and Cheng, Nuo (2024) The Impact of Artificial Intelligence Empowerment Level on Customer Satisfaction After Artificial Intel-ligence Service Failure: Automated Social Presence as a Mediator. In: Proceedings of the 3rd International Conference on Mathematical Statistics and Economic Analysis, MSEA 2024, May 24–26, 2024, Jinan, China.
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Abstract
As AI services is used in more and more scenarios , the probability of failure is getting higher and higher,the research on coping strategies is very necessary. The aim of this paper is to investigate the impact of AI empowerment level on customer satisfaction after AI service recovery and the media
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 18:01 |
| Last Modified: | 16 Apr 2026 22:43 |
| URI: | http://eprints.eai.eu/id/eprint/50834 |
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