The Role of Brand Attachment in Shaping Trust, Satisfaction, and Loyalty Towards Mobile Banking Services

Dahmiri, Dahmiri and Khalik, Idham and W.B, Sylvia and Syafri, Rista (2024) The Role of Brand Attachment in Shaping Trust, Satisfaction, and Loyalty Towards Mobile Banking Services. In: Proceedings of the 5th International Conference of Educational Science, ICONSEIR 2023, 30 November 2023, Medan, Indonesia.

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Abstract

This research aims to analyze the impact of brand linkage as a mediator on the relationship between brand satisfaction, brand trust and brand loyalty among BSI Mobile users. Data was collected through a closed questionnaire distributed via the WhatsApp, Facebook and email platforms. Quantitative ana

Item Type: Conference or Workshop Item (UNSPECIFIED)
Date Deposited: 04 Mar 2026 17:58
Last Modified: 16 Apr 2026 22:50
URI: http://eprints.eai.eu/id/eprint/50631

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