Cai, Huali and Jiang, Ruixue and Xu, Licheng and Zhang, Dong and Zheng, Xinxin and Wang, Liying and Zhou, Pengpeng (2024) Research on Service Quality Risk Evaluation Method. In: Proceedings of the 5th International Conference on Economic Management and Model Engineering, ICEMME 2023, November 17–19, 2023, Beijing, China.
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Abstract
China has entered the service economy era, the people's expectations for service quality is higher and higher. Unlike the manufacturing industry, the process of service production is accompanied by the customer experience process, the quality of service is generally measured by the customer experien
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 17:17 |
| Last Modified: | 17 Apr 2026 00:14 |
| URI: | http://eprints.eai.eu/id/eprint/47642 |
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