Pongoh, Ida and Gemaputri, Ariesia and Alwan, Abdurahman (2024) Consumers’ Expectation and Perception on Service Quality in Hospitality at the Educational Hotel. In: Proceedings of the 4th International Conference on Social Science, Humanity and Public Health, ICoSHIP 2023, 18-19 November 2023, Surabaya, East Java, Indonesia.
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Abstract
Based on the results of preliminary observations, there was a mismatch between the consumers’ expectation and perception on the quality service of the Educational Hotel. The research design used was descriptive, quantitative, and qualitative to describe users’ expectation and perception on the serv
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 17:03 |
| Last Modified: | 17 Apr 2026 01:06 |
| URI: | http://eprints.eai.eu/id/eprint/46633 |
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