Alfiani, Alda and Wati, Andi Anhalma and Kamase, Haryono Pasang (2023) Critical Evaluation of Social Health Insurance Administration Body Services: Case Study at Undata Hospital in Palu City. In: Proceedings of the 5th International Public Sector Conference, IPSC 2023, October 10th-11th 2023, Bali, Indonesia.
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Abstract
This study critically evaluates the BPJS card services at Undata Hospital, analyzing strengths, weaknesses, and implementation challenges. Data from archival records, direct observations, and in-depth interviews with 13 informants (10 patients and 3 medical personnel) was employed. The findings reve
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 16:58 |
| Last Modified: | 17 Apr 2026 01:20 |
| URI: | http://eprints.eai.eu/id/eprint/46213 |
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