Hamdan, Felina Felise and Othman, Abdul and Rahim, Nur Najjah and Mahmud, Azuati (2023) Customer Experiences and Continuance Intention in Malaysia E-Hailing Industry. In: Proceedings of the International Conference on Sustainability in Technological, Environmental, Law, Management, Social and Economic Matters, ICOSTELM 2022, 4-5 November 2022, Bandar Lampung, Indonesia.
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Abstract
This paper seeks to discuss the effect of product experience, outcome focus, moments of truth and peace of mind towards continuance intention among Malaysia e-hailing users. Today’s society has become a more dependent consumer who is more attached to e-hailing services. E-hailing service enables con
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 16:40 |
| Last Modified: | 17 Apr 2026 02:07 |
| URI: | http://eprints.eai.eu/id/eprint/44811 |
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