Rohim, Nur Najjah and Othman, Abdul and Hamdan, Felina Felise and Mahmud, Azuati (2023) The Mediating Effect of Recovery Satisfaction on the Relationship between Distributive Justice and Electronic Word-of-Mouth in KTMB Services. In: Proceedings of the International Conference on Sustainability in Technological, Environmental, Law, Management, Social and Economic Matters, ICOSTELM 2022, 4-5 November 2022, Bandar Lampung, Indonesia.
![[thumbnail of 56102.pdf]](http://eprints.eai.eu/style/images/fileicons/application_pdf.png "56102.pdf")
PDF
56102.pdf
Download (212kB)
Abstract
Distributive justice is one of the factors affecting electronic word-of-mouth due to the existence of advanced technology. The purpose of this study is to determine the effect of distributive justice on electronic word-of-mouth. Precisely, the objective of this study is to investigate whether recove
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 16:40 |
| Last Modified: | 17 Apr 2026 02:07 |
| URI: | http://eprints.eai.eu/id/eprint/44801 |
Actions (login required)
- View Item