Basrowi, Basrowi and Ali, Juhary (2023) Customer Satisfaction in Mediation The Influence of Service Quality and Customer Loyalty. In: Proceedings of the International Conference on Sustainability in Technological, Environmental, Law, Management, Social and Economic Matters, ICOSTELM 2022, 4-5 November 2022, Bandar Lampung, Indonesia.
![[thumbnail of 56060.pdf]](http://eprints.eai.eu/style/images/fileicons/application_pdf.png "56060.pdf")
PDF
56060.pdf
Download (378kB)
Abstract
This study attempts to analyze the effect of service quality on customer satisfaction and its implications for customer loyalty. The research approach is correlational. The data is obtained by using a survey method to customers who have been customers for at least one year with a total of 168 people
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 16:39 |
| Last Modified: | 17 Apr 2026 02:10 |
| URI: | http://eprints.eai.eu/id/eprint/44760 |
Actions (login required)
- View Item