Sutanto, Slamet (2023) Public Health Center Patient Satisfaction: The Role of Empathy, Reliability, Responsiveness, Assurance, and Tangibles. In: Proceedings of the 2nd Lekantara Annual Conference on Public Administration, Literature, Social Sciences, Humanities, and Education, LePALISSHE 2022, 29 October 2022, Malang, East Java, Indonesia.
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Abstract
This study’s goal is to investigate the relationships between patient satisfaction and empathetic behavior, dependability, responsiveness, assurance, and tangibles. The aim is to analyze how these factors individually contribute to patient satisfaction levels. This approach to research is quantitati
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 16:35 |
| Last Modified: | 17 Apr 2026 02:40 |
| URI: | http://eprints.eai.eu/id/eprint/44445 |
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