Yulia, Nani and Redi, Ahmad and Bakir, Herman (2023) The Effect of TERRA Service Quality on Patient Satisfaction at Level II Bhayangkara Hospital Semarang and Its Impact on Loyalty. In: Proceedings of the 3rd International Conference on Law, Social Science, Economics, and Education, ICLSSEE 2023, 6 May 2023, Salatiga, Central Java, Indonesia.
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Abstract
The article attempts to explore strategy implementation through the formulation of service satisfaction, which is measured by TERRA (Tangible, Empathy, Reliability, Responsiveness, and Assurance). The strategy was chosen based on its usefulness and benefits which can be strengthened by the Theory of
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 16:28 |
| Last Modified: | 17 Apr 2026 02:42 |
| URI: | http://eprints.eai.eu/id/eprint/43907 |
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