Shi, Ping and Wang, Junhong (2023) The impact of customer empowerment behaviour on service workers' craftsman spirit: the role of professional identity enthusiasm and perceived organizational support. In: Proceedings of the 2nd International Conference on Engineering Management and Information Science, EMIS 2023, February 24-26, 2023, Chengdu, China.
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Abstract
Customers' increasing demand for service quality has brought new challenges to the development of enterprises, and the cultivation of employees' craftsman spirit is conducive to the sustainable development of the service industry. Based on self-determination theory, this study examines the impact of
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 16:22 |
| Last Modified: | 17 Apr 2026 02:56 |
| URI: | http://eprints.eai.eu/id/eprint/43491 |
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