Sati, Minakshi and Sharma, Neelam (2023) Understanding Customer Satisfaction in Indian Banking Industry Using Kano’s Model. In: Proceedings of the International Conference on Application of AI and Statistical Decision Making for the Business World, ICASDMBW 2022, 16-17 December 2022, Rukmini Devi Institute of Advanced Studies, Delhi, India.
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Abstract
As competition is getting intense in today’s business scenario, organization need to identify factors which factors affect a customer more. Banking industry is growing at a very fast rate by offering lots of diversified products and services. So, it becomes very important to identify dimensions of s
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 16:04 |
| Last Modified: | 17 Apr 2026 03:44 |
| URI: | http://eprints.eai.eu/id/eprint/42092 |
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