Pusvita, Vita and Muttaqin, Moh (2023) e-Government Public Services Channel Migration: Government Strategies vs Citizens’ Expectation. In: Proceedings of the 4th International Conference on Science and Technology Applications, ICoSTA 2022, 1-2 November 2022, Medan, North Sumatera Province, Indonesia.
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Abstract
The provision of e-Government public services is not automatically accepted by the citizen. The consequences of implementing e-services are unequal service quality and lead to serving those who already have the ICT competencies. This study aims to summarize citizens’ expectations of e-services chann
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 15:57 |
| Last Modified: | 17 Apr 2026 04:02 |
| URI: | http://eprints.eai.eu/id/eprint/41592 |
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