Hashim, Muhammad Hanif and Ngelambong, Anderson and Abdullah, Dahlan and Wibawa, Setya Chendra (2022) Enhancing Customers’ Self-Service Automation Technology Experience in the Fast-Food Restaurants. In: Proceedings of the 2nd International Joint Conference on Hospitality and Tourism, IJCHT 2022, 6-7 October 2022, Singaraja, Bali, Indonesia.
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Abstract
The fast-food industry is increasingly embracing self-service technologies to reduce operational costs and increase service efficiency. As with other new technologies, customers' experience with the self-service ordering kiosk is only sometimes positive. Although many studies have investigated the f
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 15:48 |
| Last Modified: | 17 Apr 2026 04:37 |
| URI: | http://eprints.eai.eu/id/eprint/40932 |
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