Analysis Of Outsourcing Employee Service Quality Towards Customer Satisfaction Scope Of Pt. Bummy Harapan Umat Of The Outsourcing Division Economic And Entrepreneurship Assembly Leaders Of The Muhammadiyah Region Of Yogyakarta

Asmara, Citra and Adhilla, Fitroh and Siswanto, Agus (2009) Analysis Of Outsourcing Employee Service Quality Towards Customer Satisfaction Scope Of Pt. Bummy Harapan Umat Of The Outsourcing Division Economic And Entrepreneurship Assembly Leaders Of The Muhammadiyah Region Of Yogyakarta. In: Proceedings of the 3rd International Conference of Business, Accounting, and Economics, ICBAE 2022, 10-11 August 2022, Purwokerto, Central Java, Indonesia.

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Abstract

Indicators that can be applied in measuring service quality on outsourcing employees of PT. The Bummy Harapan Ummah is using the SERVQUAL (service quality) model as described by Parasuraman, Zeithaml and Berry (Lupiyoadi, 2009). SERVQUAL is built on the comparison of two main factors, namely the cus

Item Type: Conference or Workshop Item (UNSPECIFIED)
Date Deposited: 04 Mar 2026 15:36
Last Modified: 17 Apr 2026 05:24
URI: http://eprints.eai.eu/id/eprint/40073

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