Karnawati, Tin and Turmalasari, Dita (2022) The Influence of Service Quality, Brand Image and Trust on Customer Satisfaction : A Study on Internet Banking Users in the City of Malang. In: Proceedings of the 3rd International Conference of Business, Accounting, and Economics, ICBAE 2022, 10-11 August 2022, Purwokerto, Central Java, Indonesia.
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Abstract
The development of technology in the banking business with the using of internet banking applications have been widely carried out to improve service and customer satisfaction. Our research is focused on online banking customers in Malang, Indonesia, and we want to learn how factors like service qua
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 15:35 |
| Last Modified: | 17 Apr 2026 05:28 |
| URI: | http://eprints.eai.eu/id/eprint/40030 |
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