Do service quality and corporate image affect customer satisfaction and loyalty?

Najmudin, Mohamad and Setyanta, Budi and Nurwiyanta, Nurwiyanta (2022) Do service quality and corporate image affect customer satisfaction and loyalty? In: Proceedings of the 4th International Conference of Economics, Business, and Entrepreneurship, ICEBE 2021, 7 October 2021, Lampung, Indonesia.

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Abstract

Customer loyalty is an important part of business performance. Many companies hope to keep their customers for a long time, even if it is possible forever. This research seeks to examine the function of service quality and company image to influence customer loyalty in the use of Islamic banking in

Item Type: Conference or Workshop Item (UNSPECIFIED)
Date Deposited: 04 Mar 2026 15:16
Last Modified: 17 Apr 2026 06:25
URI: http://eprints.eai.eu/id/eprint/38505

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