Yusuf, Adibah and Rahman, Khairul Aidil Azlin Abdul and Omar, Wan Noor Faaizah Wan and Yusuf, Nadzirah and Zaini, Farah and Utaberta, Nangkula and Mohammed, Adam Andani (2022) Measuring Facilities Management Practice and Consumers' Satisfaction: A Case Study of Shopping Malls in Sarawak. In: Proceedings of the 2nd International Conference on Design Industries & Creative Culture, DESIGN DECODED 2021, 24-25 August 2021, Kedah, Malaysia.
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Abstract
This article intends to impart a clearer perception on the satisfactory on consumers' experiences in shopping malls from the facilities management (FM) practices perspective. In achieving commercial prosperity, shopping malls often neglect their obligation to fulfill consumers' satisfaction exper
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 15:13 |
| Last Modified: | 17 Apr 2026 06:32 |
| URI: | http://eprints.eai.eu/id/eprint/38319 |
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