The Effects of Service Quality, Perceived Value on Customer Satisfaction and Loyalty in “Warunk Upnormal Jakarta”

Fadillah, Billy and Wahyuni, Sari (2022) The Effects of Service Quality, Perceived Value on Customer Satisfaction and Loyalty in “Warunk Upnormal Jakarta”. In: Proceedings of the 4th International Conference on Economics, Business and Economic Education Science, ICE-BEES 2021, 27-28 July 2021, Semarang, Indonesia.

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Abstract

Warunk Upnormal, as one of the actors in the current fast and dynamic culinary industry, emerged with its relatively high growth and development rates amongst competitors. This study examines the effect of service quality and customer satisfaction on the loyalty of Warunk Upnormal customers in Jakar

Item Type: Conference or Workshop Item (UNSPECIFIED)
Date Deposited: 04 Mar 2026 15:12
Last Modified: 17 Apr 2026 06:36
URI: http://eprints.eai.eu/id/eprint/38215

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