Mathory, Eljihad and AR, Husnul (2022) BRI E-Banking Services Quality Analysis in BRI Panakkukang Branch During Covid-19 Pandemic. In: Proceedings of the Third International Conference Administration Science, ICAS 2021, September 15 2021, Bandung, Indonesia.
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Abstract
Covid-19 pandemic caused customers of PT. Bank Rakyat Indonesia (Persero) Tbk, Panakkukang branch got closer to e-banking services; however, there were still a lot of complaints from the customers. The objective of the study was to understand how the quality of BRI e-banking services affected custom
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 15:00 |
| Last Modified: | 17 Apr 2026 06:58 |
| URI: | http://eprints.eai.eu/id/eprint/37420 |
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