Pratomo, Luki and Astarini, Dyah and Hidayat, Darra and Abnuri, Aslih (2022) The Role of Green Practice as a Moderating Variable to Achieve Service Recovery Satisfaction. In: Proceedings of the First Lekantara Annual Conference on Public Administration, Literature, Social Sciences, Humanities, and Education, LePALISSHE 2021, August 3, 2021, Malang, Indonesia.
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Abstract
This study investigated the influence of two service recovery strategies (apology and explanation) on recovery satisfaction. It also analyzed the role of green practice as a moderating variable on the influence of the two service recovery strategies on recovery satisfaction. The research design used
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 14:57 |
| Last Modified: | 17 Apr 2026 07:02 |
| URI: | http://eprints.eai.eu/id/eprint/37272 |
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