N, Dr Geetha and G, Mr Vivek and A, Vinetia T (2021) Intent Classification using BERT for Chatbot application pertaining to Customer Oriented Services. In: Proceedings of the First International Conference on Combinatorial and Optimization, ICCAP 2021, December 7-8 2021, Chennai, India.
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Abstract
In current scenario, customer interactions with live chat interfaces are very popular and real time customer service are offered in a better way. Traditional human chat services are replaced by conversational agents. The conversational agents or chat bots had become an integral part of business for
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 14:56 |
| Last Modified: | 17 Apr 2026 07:05 |
| URI: | http://eprints.eai.eu/id/eprint/37202 |
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