Santos, Rosita G. (2021) An Analytical Validation of the National Statistics Authority Consumer Satisfaction Survey Towards Improving Public Service Assessment Construct. In: Proceedings of the First International Conference on Computing, Communication and Control System, I3CAC 2021, 7-8 June 2021, Bharath University, Chennai, India.
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Abstract
Consumer satisfaction research has risen in the private sector. Public sector agencies have also adopted consumer satisfaction feedback on consumer needs, values and satisfaction. The National Statistics Authority’s documents registry program has equally adopted consumer surveys to determine consume
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 14:24 |
| Last Modified: | 17 Apr 2026 08:27 |
| URI: | http://eprints.eai.eu/id/eprint/34655 |
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