Daniel, Ridoni and Mansur, Suraya (2021) Service of Excellence of DKI Jakarta Public Service Mall and Customer Satisfaction. In: Proceedings of the 1st MICOSS Mercu Buana International Conference on Social Sciences, MICOSS 2020, September 28-29, 2020, Jakarta, Indonesia.
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Abstract
Public service innovation by employing a one-stop integrated service concept through Jakarta Public Service Mall for the citizens of Jakarta. This research aims to find out the influence of excellent service and customer satisfaction. This research employed excellent service theory and explanatory q
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 14:21 |
| Last Modified: | 17 Apr 2026 08:36 |
| URI: | http://eprints.eai.eu/id/eprint/34381 |
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