Pertama, I Gde and Dewi, I Gusti Permata (2021) The Effect of Service Quality in The Bhuana Artha Mulia Savings and Loan Cooperative on The Level of Member Satisfaction. In: Proceedings of the 3rd Warmadewa Research and Development Seminar, WARDS 2020, 21 December 2020, Denpasar-Bali, Indonesia.
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Abstract
This study aims to analyze the effect of service quality on the Bhuana Arta Mulia Savings and Loan Cooperative on the level of member satisfaction. Service quality is measured using the dimensions of Service Quality namely Tangibles, Reliability, Responsiveness, Assurance and Empathy. The population
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 14:12 |
| Last Modified: | 17 Apr 2026 08:57 |
| URI: | http://eprints.eai.eu/id/eprint/33717 |
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