Najib, Moh and Saefuloh, Deddy (2021) Assessing the Impact of the Retail Service Quality and In-Store Logistics on Customer Satisfaction and Loyalty. In: Proceedings of the First International Conference on Economics, Business and Social Humanities, ICONEBS 2020, November 4-5, 2020, Madiun, Indonesia.
![[thumbnail of 43304.pdf]](http://eprints.eai.eu/style/images/fileicons/application_pdf.png "43304.pdf")
PDF
43304.pdf
Download (311kB)
Abstract
Measuring the service quality in the traditional markets to be very interesting, especially linked to in-store logistics, satisfaction and loyalty of traditional markets customer. The aim of this paper is to analyze the influence of retail service quality and in-store logistics, towards both custome
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 14:07 |
| Last Modified: | 17 Apr 2026 09:12 |
| URI: | http://eprints.eai.eu/id/eprint/33265 |
Actions (login required)
- View Item