Najib, Moh and Saefuloh, Deddy (2021) Assessing the Impact of the Retail Service Quality and In-Store Logistics on Customer Satisfaction and Loyalty. In: Proceedings of the First International Conference on Economics, Business and Social Humanities, ICONEBS 2020, November 4-5, 2020, Madiun, Indonesia.
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Abstract
Measuring service quality in the traditional markets to be very interesting, especially linked to in-store logistics, satisfaction, and loyalty of traditional markets customer. The purpose of this research is to analyze the influence of retail service quality and in-store logistics, on customer sati
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 14:06 |
| Last Modified: | 17 Apr 2026 09:13 |
| URI: | http://eprints.eai.eu/id/eprint/33240 |
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