Maharani, Shinta and Rahman, Asmak and Ramadhani, Imas and Ulum, Miftahul and Kolis, Nur (2021) The Effect of Quality Service and Facilities on Customer Satisfaction Trough Emotions as Intervening Variable (Case Study at Bank BRI Sharia Madiun Indonesia). In: Proceedings of the 2nd International Conference on Islamic Studies, ICIS 2020, 27-28 October 2020, Ponorogo, Indonesia.
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Abstract
To compete with other banks, a banking company should maintain customer satisfaction. It’s including service quality which is the most important thing to create customer satisfaction. Besides that, the completeness of the facility also affects customer satisfaction because the facility is one of phy
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 14:04 |
| Last Modified: | 17 Apr 2026 09:20 |
| URI: | http://eprints.eai.eu/id/eprint/33072 |
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