Gasni, Dedison and Fernandez, Rudy (2021) The Impact of Service Quality and Student Satisfaction at the Faculty of Engineering Andalas University. In: Proceedings of the 2nd International Conference on Educational Development and Quality Assurance, ICED-QA 2019, 11 September 2019, Padang, Indonesia.
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Abstract
The purpose of this study is to address how quality of service influences higher education quality of graduates and the role that student satisfaction and service quality play in this relationship. A quantitative methodology approach was developed. A questionnaire was developed and deployed as a sur
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 14:04 |
| Last Modified: | 17 Apr 2026 09:18 |
| URI: | http://eprints.eai.eu/id/eprint/33059 |
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