Christa, Usup and Kristiana, Tresia (2021) Influence of Human Capital, Structural Capital and Relational Capital toward Bank Service Performance and Customer Satisfaction. In: Proceedings of the 1st International Conference on Science and Technology in Administration and Management Information, ICSTIAMI 2019, 17-18 July 2019, Jakarta, Indonesia.
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Abstract
This study analyzed the influence of interrelated variables to explain the effect of human capital, structural capital, and relation capital toward bank service performance and customer satisfaction at commercial banks in Central Kalimantan. The hypothesis were tested by Partial Least Square (PLS) a
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 14:02 |
| Last Modified: | 17 Apr 2026 09:22 |
| URI: | http://eprints.eai.eu/id/eprint/32900 |
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