Nurhidayati, Nurhidayati and Hamsal, Mohammad (2021) Business Process Improvement Using Service Blueprint Method on Sharia Account Opening PT Bank Syariah XYZ. In: Proceedings of the 1st International Conference on Islam, Science and Technology, ICONISTECH 2019, 11-12 July 2019, Bandung, Indonesia..
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Abstract
This paper describes how the Service Blueprint method can be used to improve the business process of Sharia account opening in PT Bank Syariah XYZ. In this era of connectivity and digitalization, customers do not want to be faced with the complicated process, including a process in account opening.
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 13:57 |
| Last Modified: | 17 Apr 2026 09:41 |
| URI: | http://eprints.eai.eu/id/eprint/32424 |
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