Lukitasari, Shinta and Hidayat, Fadhil (2020) Deep Learning-Based Complaint Classification for Indonesia Telecommunication Company's Call Center. In: Proceedings of the 7th Mathematics, Science, and Computer Science Education International Seminar, MSCEIS 2019, 12 October 2019, Bandung, West Java, Indonesia.
![[thumbnail of 39799.pdf]](http://eprints.eai.eu/style/images/fileicons/application_pdf.png "39799.pdf")
PDF
39799.pdf
Download (500kB)
Abstract
The preliminary research was held to utilize the call center conversations records from a broadband telecommunications company in Indonesia. There is a need from the company to classify customer's complaints automatically by a system to minimize human errors and at once streamline the business proce
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 13:29 |
| Last Modified: | 17 Apr 2026 10:44 |
| URI: | http://eprints.eai.eu/id/eprint/30024 |
Actions (login required)
- View Item