Madyaningarum, Nunik and Sayid, Gustini (2020) Analysis of Complaint and Suggestion value at Public Services for Organizational Success. In: Proceedings of The First International Conference on Global Innovation and Trends in Economy, InCoGITE, 7 November 2019, Tangerang, Banten, Indonesia.
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Abstract
Complaints are expensive, both as direct and indirect costs. Organizational responses are the initial reactions by a company in response to a complaint. Analysis of frequency descriptive statistics was conducted on data derived from 71 customer satisfaction assessment questionnaires for nuclear min
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 13:14 |
| Last Modified: | 17 Apr 2026 11:27 |
| URI: | http://eprints.eai.eu/id/eprint/28787 |
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