Nurcahyanto, Herbasuki (2020) Mechanisms for Managing Complaints in Kajen Hospital, Pekalongan Regency. In: Proceedings of the 4th International Conference on Indonesian Social and Political Enquiries, ICISPE 2019, 21-22 October 2019, Semarang, Central Java, Indonesia.
![[thumbnail of 37905.pdf]](http://eprints.eai.eu/style/images/fileicons/application_pdf.png "37905.pdf")
PDF
37905.pdf
Download (189kB)
Abstract
Patient complaints are an indicator of the public services, which have not met community satisfaction. This study conducted at Kajen Hospital in Pekalongan district aims at analyzing the management of patient complaints and identifying various obstacles. The study uses qualitative methods. The resul
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 13:08 |
| Last Modified: | 17 Apr 2026 11:39 |
| URI: | http://eprints.eai.eu/id/eprint/28306 |
Actions (login required)
- View Item