Mujayadi, Didik (2020) Measurement Of Customer Satisfaction Index (Csi) At Bank Tabungan Negara Corporation (Ltd),Surabaya Office Branchas An Effort To Improve Service. In: Proceedings of the 1st International Conference of Global Education and Society Science, ICOGESS 2019,14 March, Medan, North Sumatera, Indonesia.
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Abstract
Companies in the financial industry continue to increase in number along with development of the city of Surabaya. This results in the intensification of competition to gain more and more customers or at least to maintain the number of loyal customers. Likewise, Bank Tabungan Negara Corporation (Ltd
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 12:59 |
| Last Modified: | 17 Apr 2026 12:08 |
| URI: | http://eprints.eai.eu/id/eprint/27531 |
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