Ahmad, Badu and Baharuddin, Baharuddin and Rakhmat, Rakhmat and Nasution, Adnan (2020) Performance Analysis of Drinking Water Supply Companies Based on Balanced Scorecard in Makassar City. In: Proceedings of the 1st Hasanuddin International Conference on Social and Political Sciences, HICOSPOS 2019, 21-22 October 2019, Makassar, Indonesia.
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Abstract
This research aims to describe and analyze the performance of the Local
Drinking Water Company (Perusahaan Daerah Air Minum, PDAM) of Makassar using a
Balanced Scorecard, which evaluated: financials, customer service, internal company
operations, and Growth and Learning. The population of interest f
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 12:57 |
| Last Modified: | 17 Apr 2026 12:15 |
| URI: | http://eprints.eai.eu/id/eprint/27313 |
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