Barasa, L and Malau, A and Pasyah, C and Ariska, R (2020) Passenger Satisfaction Analysis of Service in Port Passenger Terminal Gresik. In: Proceedings of the 1st International Conference on Management, Business, Applied Science, Engineering and Sustainability Development, ICMASES 2019, 9-10 February 2019, Malang, Indonesia.
![[thumbnail of 36042.pdf]](http://eprints.eai.eu/style/images/fileicons/application_pdf.png "36042.pdf")
PDF
36042.pdf
Download (532kB)
Abstract
This study aims to measure the level of customer satisfaction in the domestic ferry crossing port of Gresik through the quality of port services. Primary data obtained by distributing questionnaires to consumers harbor users. The total sample of respondents is 50 people. Data were analyzed using des
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 12:50 |
| Last Modified: | 17 Apr 2026 12:37 |
| URI: | http://eprints.eai.eu/id/eprint/26647 |
Actions (login required)
- View Item