Samadara, Pieter and Adoe, Krysler and Noach, Roberth (2019) Consumer Expectation Analysis As A Basis For Determining Service Performance To Improve Customer Loyalty. In: Proceedings of the 1st International Conference on Engineering, Science, and Commerce, ICESC 2019, 18-19 October 2019, Labuan Bajo, Nusa Tenggara Timur, Indonesia.
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Abstract
This study titled Analysis of consumer expectations as the basis for identifying customer retention services (survey among consumers shopping in several retail stores in Kupang City). The aims of this study are; (1) what consumers expect at retail outlets, (2) which services are provided by retail o
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 12:46 |
| Last Modified: | 17 Apr 2026 12:47 |
| URI: | http://eprints.eai.eu/id/eprint/26354 |
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