Proposed Model of E-Service Quality in the Context of E-Government: A Literature Review

Adiyarta, Krisna and Napitupulu, Darmawan and Abdullah, Dahlan and Murtiningsih, Dewi (2019) Proposed Model of E-Service Quality in the Context of E-Government: A Literature Review. In: Proceedings of The 2nd International Conference On Advance And Scientific Innovation, ICASI 2019, 18 July, Banda Aceh, Indonesia.

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Abstract

The rapid development of Information and Communication Technology (ICT) has encouraged various government agencies to adopt ICT to provide services from traditional to e-services. The potential of ICT is utilized in order to improve the quality of government services. This study aims to propose a mo

Item Type: Conference or Workshop Item (UNSPECIFIED)
Date Deposited: 04 Mar 2026 12:44
Last Modified: 17 Apr 2026 12:54
URI: http://eprints.eai.eu/id/eprint/26192

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