Raditya, Bambang and Indrasari, Meithiana and Handini, Sri and Soekiman, Susanto (2019) The Effect of Quality of Products and Services on Trust and Decision of Customers to Choose Banks (Study at Sampang Bank Rakyat Indonesia Branch). In: Proceedings of the 1st Asian Conference on Humanities, Industry, and Technology for Society, ACHITS 2019, 30-31 July 2019, Surabaya, Indonesia.
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Abstract
This research is directed to analyze the influence of product quality and service on customers' trust and decision in choosing the Sampang BRI bank. The data of this study were collected from 200 customer respondents like the BRI Branch Sampang provided using a questionnaire consisting of open and c
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 12:27 |
| Last Modified: | 17 Apr 2026 13:40 |
| URI: | http://eprints.eai.eu/id/eprint/24602 |
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