Wijayanti, Yulia (2019) The Effect of Service Quality and Customer Satisfaction on Patient Loyalty of Prof. Dr. Moestopo (Beragama) Oral and Dental Hospital. In: International Conference on Environmental Awareness for Sustainable Development in conjunction with International Conference on Challenge and Opportunities Sustainable Environmental Development, ICEASD & ICCOSED 2019, 1-2 April 2019, Kendari, Indonesi.
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Abstract
This study aims to determine the effect of service quality and customer satisfaction on patient loyalty of Prof. Dr. Moestopo (Beragama) Oral and Dental Hospital. This research was conducted using descriptive and verification methods. Samples were taken using the non probability sampling technique.
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Date Deposited: | 04 Mar 2026 12:21 |
| Last Modified: | 17 Apr 2026 13:56 |
| URI: | http://eprints.eai.eu/id/eprint/24113 |
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