T.S, Aswin. and Batra, Himanshu and Ramachandran, Mathangi (2018) Comparative Analysis of Machine Learning Algorithms on IVR data. EAI Endorsed Transactions on Energy Web and Information Technologies.
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Abstract
We aim to classify IVR data (Interactive Voice Response) and provide a detailed summary of the methods and techniques we employed to create a classifier model of reasonably high accuracy. This model is built to process large datasets of customer grievance lines (in IVR form converted to text), clust
| Item Type: | Article |
|---|---|
| Date Deposited: | 04 Mar 2026 11:22 |
| Last Modified: | 12 Apr 2026 07:14 |
| URI: | http://eprints.eai.eu/id/eprint/18474 |
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