Mohammed, Rafiq A. (2017) Using Personalized Model to Predict Traffic Jam in Inbound Call Center. EAI Endorsed Transactions on Scalable Information Systems.
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Abstract
In this paper, I describe a general approach to scaling data mining applications in a call center environment. A call center operates with customers calls directed to agents for service based on online call traffic prediction. Existing methods for call prediction exclusively implement inductive mach
| Item Type: | Article |
|---|---|
| Date Deposited: | 04 Mar 2026 10:50 |
| Last Modified: | 12 Apr 2026 09:20 |
| URI: | http://eprints.eai.eu/id/eprint/15278 |
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